Refund policy

Returns and Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return and refund. You will be required to pay for postage, this is non refundable, this amount will be deducted from your original payment.  

To be eligible for a return, your item must be in the same condition that you received it in and in its original packaging. You’ll also need the receipt or proof of purchase (order confirmation). 

To start a return, you can contact us at lovedgiftsuk@gmail.com. Where the return address label will be provided.  You can always contact us for any return question at lovedgiftsuk@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Are not accepted. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lovedgiftsuk@gmail.com.